Nagios provides integration with helpdesk and trouble ticket systems, including the ability for Nagios to monitor new and open tickets and automatically open a trouble ticket when Nagios detects a failure or outage.
Implementing effective Nagios integration with helpdesk and trouble ticket systems offers the following benefits:
- Immediate notification of outages to IT helpdesk staff
- Increased collaboration and knowledge-sharing between IT staff and end-users
- Faster handling of network, server, application, and service outages
These Nagios solutions provide helpdesk and trouble ticket integration capabilities and benefits:
Recommended Software: Nagios XI
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Nagios XI is the most powerful and trusted infrastructure monitoring tool on the market. Millions of users and thousands of companies, ranging from Fortune 500s to small business owners, trust Nagios XI to get the job done.