Helpdesk and Trouble Ticket Integration With Nagios
Nagios provides integration with helpdesk and trouble ticket systems – including the ability for Nagios to monitor new and open tickets and automatically open a trouble ticket in when Nagios detects a failure or outage.
Implementing effective Nagios integration with helpdesk and trouble ticket systems offers the following benefits:
- Immediate notification of outages to IT helpdesk staff
- Increased collaboration and knowledge-sharing between IT staff and end-users
- Faster handling of network, server, application, and service outages
These Nagios solutions provide helpdesk and trouble ticket integration capabilities and benefits: