OTRS Integration With Nagios

Capabilities

Nagios provides integration with OTRS – an Open Source trouble ticket and request handling system. Integration capabilities include the ability for Nagios to monitor open tickets in OTRS and automatically open a ticket in OTRS when Nagios detects a failure or outage.

Benefits

Implementing effective Nagios integration with OTRS offers the following benefits:

  • Immediate notification of outages to IT helpdesk staff
  • Increased collaboration and knowledge-sharing between IT staff and end-users
  • Faster handling of network, server, application, and service outages

 

Solutions

These Nagios solutions provide OTRS integration capabilities and benefits:

Resources

See Also

Recommended Software: Nagios XI

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