OTRS Integration With Nagios
Nagios provides integration with OTRS – an Open Source trouble ticket and request handling system. Integration capabilities include the ability for Nagios to monitor open tickets in OTRS and automatically open a ticket in OTRS when Nagios detects a failure or outage.
Implementing effective Nagios integration with OTRS offers the following benefits:
- Immediate notification of outages to IT helpdesk staff
- Increased collaboration and knowledge-sharing between IT staff and end-users
- Faster handling of network, server, application, and service outages
These Nagios solutions provide OTRS integration capabilities and benefits: