Capabilities
Nagios provides integration with OTRS, an open-source trouble ticket and request handling system. Integration capabilities include the ability for Nagios to monitor open tickets in OTRS and automatically open a ticket in OTRS when Nagios detects a failure or outage.
Benefits
Implementing effective Nagios integration with OTRS offers the following benefits:
- Immediate notification of outages to IT helpdesk staff
- Increased collaboration and knowledge-sharing between IT staff and end-users
- Faster handling of network, server, application, and service outages
Solutions
These Nagios solutions provide OTRS integration capabilities and benefits:
Resources
Recommended Software: Nagios XI
Nagios XI is the most powerful and trusted infrastructure monitoring tool on the market. Millions of users and thousands of companies, ranging from Fortune 500s to small business owners, trust Nagios XI to get the job done.
