About The Speaker
Blair Fogeltanz is an ITSM Integration Engineer at the University of Wisconsin–Madison, where he builds cross‑product integrations and leads service monitoring efforts. When he inherited a decades‑old integration during an ITSM tool replacement, he used the migration to reduce technical debt and simplify operations. Blair focuses on observability and automation across campus services. Outside work he plays ultimate frisbee in summer and curls in winter. He was crowned Nagios Quake Champion at Nagios World Conference 2025.
Bringing Nagios into ITSM: Real‑World Integration with Ivanti Neurons
This session shows how to integrate Nagios XI with Ivanti Neurons to convert monitoring alerts into ITSM-driven workflows. Begin with the problems that spurred this integration: surfacing problems to SNCC (system & network control center), management of service stakeholders, and noisy alerts during maintenance. Then we’ll walk through the integration architecture, notification command patterns, and the rules that map Nagios states to ITSM events.
A live demonstration will create an alert in Nagios, show automated alert creation and assignment in Ivanti, and illustrate how maintenance windows are synchronized to prevent alert storms. Attendees will leave with concrete configuration examples (Nagios notification commands and Ivanti workflows). This session is aimed at Nagios administrators and ITSM engineers who want to extend Nagios beyond monitoring into operational workflows. Expect practical code snippets, configuration excerpts, and a short Q&A.
What I Hope You Learn
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