Helpdesk and Trouble Ticket Integration

Helpdesk and Trouble Ticket Integration With Nagios

Capabilities

Nagios provides integration with helpdesk and trouble ticket systems - including the ability for Nagios to monitor new and open tickets and automatically open a trouble ticket in when Nagios detects a failure or outage.

Benefits

Implementing effective Nagios integration with helpdesk and trouble ticket systems offers the following benefits:

• Immediate notification of outages to IT helpdesk staff
• Increased collaboration and knowledge-sharing between IT staff and end-users
• Faster handling of network, server, application, and service outages

Solutions

These Nagios solutions provide helpdesk and trouble ticket integration capabilities and benefits:

• Nagios XI
• Nagios Core

Nagios XI - The Industry Standard Monitoring Solution

Nagios XI is the most powerful IT infrastructure monitoring solution on the market. Nagios XI extends on proven, enterprise-class Open Source components to deliver the best monitoring solution for today's demanding organizational requirements.

Designed for scalability and flexibility, XI is designed to make problematic IT monitoring tasks simple, while retaining the powerful attributes of its enterprise-class foundation blocks.

Resources

• Helpdesk and Ticketing System Monitoring Plugins and Integration Components

See Also

• OTRS Integration
• RT Integration