Maintenance & Support Plans

For help from the Nagios community check out the Support Forums

Contact sales@nagios.com or call 1-888-NAGIOS-1 to purchase your Support & Maintenance today.

Maintenance & Support renewal enables customers to receive access to version upgrades of Nagios XI for one year. Plus, one-on-one cases with direct email support*, access to customer support forums, self-paced training and customer-only downloads on the Nagios Library.

*Note: Up to ten support cases per year depending on license level purchased.

Nagios XI (Renewal)

Renewal Type

100 – Node

200 – Node

300 – Node

400 – Node

500 – Node

1000 – Node

Unlimited Node

Maintenance & Support

$1,963.00 USD

$3,236.00 USD

$4,625.00 USD

$5,552.00 USD

$6,487.00 USD

$11,108.00 USD

$18,517.00 USD

If using Enterprise Edition, add $995.00 USD

Contact sales@nagios.com or call 1-888-NAGIOS-1 to purchase your Support & Maintenance today.

Maintenance & Support renewal enables customers to receive access to version upgrades of Nagios Log Server for one year. Plus, direct email support*, access to customer support forums, self-paced training and customer-only downloads on the Nagios Library.

*Note: Up to ten support cases per year depending on license level purchased.

Nagios Log Server Support Plans

Plan/Feature

Standard

Plan Type

Annual

Email Support

Yes

Forum Support

Yes

Library Access

Yes

Response Time

Next Business Day

Annual Price

Starting at $3,699.00 USD

Plan Features

Our standard Nagios Log Server support plans offer the following features:

  • Access to customer-only tutorials, documentation, and content in the Nagios Library
  • Access to customer-only boards on our support forum for expedited assistance
  • Access to customer-only email support for fast, confidential assistance

Plan Coverage

Our standard support plans cover standard Nagios Log Server installations on RHEL and CentOS Linux distributions on both physical servers and VMware virtual machines. Support for other operating systems and advanced Nagios setups (distributed, redundant, and failover) are not covered by our standard plan.

Contact sales@nagios.com or call 1-888-NAGIOS-1 to purchase your Support & Maintenance today.

Nagios Network Analyzer Support Plans

Plan/Feature

Standard

Plan Type

Annual

Upgrades

Yes

Email Support

Yes

Forum Support

Yes

Library Access

Yes

Response Time

Next Business Day

Max Contacts (Nagios Admins)

2

Tickets Included

10

Annual Price

$1,847.00 USD

Plan Features

Our standard Nagios Network Analyzer support plans offer the following features:

  • Access to customer-only tutorials, documentation, and content in the Nagios Library
  • Access to customer-only boards on our support forum for expedited assistance
  • Access to customer-only email support for fast, confidential assistance

Plan Coverage

Nagios Network Analyzer is distributed as a source installer for installation to virtual or physical Linux servers running RHEL and CentOS 5 or 6.

Need assistance with deploying Network Analyzer? We can help. contact us for more information.

Contact sales@nagios.com or call 1-888-NAGIOS-1 to purchase your Support & Maintenance today.

Nagios Fusion Support Plans

Plan/Feature

Standard

Plan Type

Annual

Upgrades

Yes

Email Support

Yes

Forum Support

Yes

Library Access

Yes

Response Time

Next Business Day

Max Contacts (Nagios Admins)

2

Tickets Included

5

Max Nagios Core Servers

1*

Supported Installations

Standalone

Annual Price

$2,310.00 USD

Plan Features

A licensed copy of Nagios Fusion provides customers with a number of benefits, including:

Technical Support

Nagios Enterprises offers technical support for Nagios Fusion via a special customer-only section of our support forum and a customer-only email support service with up to five (5) support cases each year.

Product Influence

We listen to all Nagios users when determining our product roadmaps, but your feature requests will get bumped up to the front of the line. Tell us what you’d like to see and we’ll build our future products to include the newest features you’re looking for.

Builder Licensing Freedom

Build extensions for Nagios Fusion using our APIs and you choose the license for your dashlet or component: Open Source, proprietary, or public domain – the choice is yours.

Plan Coverage

Nagios Fusion is distributed in the following format:

  • Source installer for installation to virtual or physical Linux servers running 32-bit versions RHEL and CentOS


Need assistance with deploying Nagios Fusion? We can help. Contact us for more information.

Get Started

Looking for some guidance? Case support and Answer Hub access is included in the licensing and maintenance pricing of all Nagios solutions for the first year. After that, an active maintenance and support plan is necessary for continued support.

In addition to your yearly renewal price, additional support packages for Nagios IT monitoring solutions start at only $995 USD.

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Phone support

Phone Support

Add a phone support package to your Maintenance & Support contract to ensure your team has access to priority support services when you need them most. Phone support packages expire at time of license expiration.

10 Call Pack | $2,995 USD
5 Call Pack | $1,995 USD

Support Forums

Need help? Check out our Support Forums.

We offer free pre-sales support on the forums. Become a customer and gain access to the customer-only forum and a 1-business day guaranteed response time.

If you have purchased a Nagios solution and do not yet have access to the customer-only forum or case support, submit an Answer Hub access form.

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