Ease of Use
Web-based interface lets admins hand out control of incoming tickets to different users and teams. Teams and individuals can easily manage their own tickets based on priority and status.
Integrates easily with other Nagios-based solutions, as well as third party applications through the use of web API’s.
Manage multiple teams of users and keep tickets compartmentalized based on user, team, or incident type.
Flexible web-based API allows for 3rd party tools to utilize automation, ticket management, and custom actions for ticket updates.
Track incident statistics, mean time to resolution (MTTR), and first response times with incident reporting tools.
Nagios Incident Manager is built for speed and performance. The lightweight design provides all the features necessary to efficiently manage network incidents, without the clutter of resource-intensive elements. Request a Quickstart for Nagios Incident Manager
Intuitive Dashboard A powerful home screen dashboard provides users with a high-level overview of incidents and recent activity for an at-a-glance summary of current problems and acknowledgments related to the network.
Reporting & Analysis Incident Manager provides quick, in-depth insights on incident resolution time with Mean Time To Resolution (MTTR) and first response time reports to allow users to critically evaluate support team efficiency.
Third-Party API Integration Nagios Incident Manager allow Admins to have full access to the back-end API for limitless customization with in-house and third-party programs and applications to provide quick access to network incident information. This allows Incident Manager to adapt to current organizational structure with minimal implementation impact.
Quick Sorting & Organization Provides users with the ability to quickly sort, acknowledge, and organize incidents to better understand the situation and properly assess whether incidents are being handled in a timely manner.
Customize Incidents Create custom incidents and assign users or teams to them. Choose the type, title, priority, and status to track incident progress. Connect, prioritize, and collaborate to resolve incidents quickly in your IT environment.
User Management Create users and teams to help segment the work. Specialize in incident types, divide, and conquer. Easily manage your entire support staff and quickly resolve incidents.
Frequently Asked Questions
Network incidents happen all the time. When they aren’t addressed, they can turn into catastrophic failures that can harm business processes. Incident Manager ensures that the right team members receive notifications and incidents are quickly resolved.
Yes! Our 60 day evaluation copy lets you test Incident Manager before you decide to purchase. You can purchase a license key at any time and your Incident Manager instance will be enabled to a non-expiring version. During the trial period, you’ll be able to upgrade your Incident Manager installation with the latest patches to ensure you have access to the latest features.
The Nagios Incident Manager pricing structure is based on the number of Incident Manager installations you need for your environment.
Incident Manager is supported by our team of professionals. Each purchase of an Incident Manager license provides customers with access to our customer-only email support and provides up to ten (10) support incidents per year. Additionally, customers have access to our customer-only support forum board, where they receive the fastest response from our technical team. If your organization exceeds the number of support incidents included in the Incident Manager pricing, you may purchase additional support incident packs. Optional phone support packages are available to ensure your team has priority access to assistance when you need it most.
Yes! We distribute Incident Manager as a virtual machine to ensure you get it up and running quickly. Manual installation is possible to physical servers running RHEL or CentOS and is available to customers that require it.
No. Incident Manager has a fully accessible back-end API that can be integrated with third-party systems. Incident Manager can also be implemented on it’s own as a fully functional task management and organizational tool. If you want to take advantage of seamless incident tracking and automation, Incident Manager must be paired with Nagios XI.
Yes! Incident Manager supports a number of different out-of-the-box metrics that can allow teams and management to view the statistics of incident resolution. This allows teams to set realistic, achievable goals, and increase overall efficiency.
Have other questions related to Nagios Incident Manager? Feel free to contact us and we’ll get you the answers.