Technical Support Engineer

Join the Nagios Team!

Open source movement. Dot com boom. Internet of Things. We’ve thrived through every iteration of the 21st century Digital Age because we monitor the world’s IT infrastructure like no one else: nearly any device, anytime, anywhere, with one dashboard of results that give you certainty about your IT network and everything that’s on it. From small nonprofits to the most complex corporations and governments, we gather, deliver and analyze critical network data that supports your vision, mission and ambition. Nagios is used by millions of users worldwide because we’ve seen it all, we can monitor almost anything imaginable, and we’re built to anticipate what comes next.

We’re looking for a knowledgeable Technical Support Engineer that knows their way around Linux and the LAMP stack. This is a customer-facing position that requires a strong blend of debugging and communication skills. You’ll be working with both customers and resellers to resolve complex technical issues in a timely and professional manner. Additionally, you’ll be helping with pre-sales efforts, technical documentation, and quality assurance testing.

Job Duties:

  • Helping customers via tickets, phone and forums solve technical issues and answer product questions
  • Updating internal and customer-facing documentation
  • Assisting our open-source users on the Nagios Community forum
  • Working with members of our tech team to solve tough technical problems
  • Testing software that integrates with Nagios
  • QA testing for new releases

Required Technical Qualifications:

  • Excellent written and verbal skills and grasp of the English language
  • Local to the Minneapolis/Saint Paul metro area
  • 3+ Years work experience in Windows/Linux/network/systems technical support
  • Knowledge of networking concepts and protocols (HTTP, SMTP, SNMP, etc.)
  • Attention to detail
  • Professional work ethic and attitude
  • Ability to work well in a team environment
  • Ability to learn quickly
  • Excellent customer service skills
  • Experience with Linux (CentOS or RedHat preferable)
  • Experience with Windows (desktop and/or server operating systems)
  • Experience with Apache
  • Experience with Scripting (Perl, Shell, Python, Powershell, etc)
  • Experience with Stream processing on Linux/Unix systems
  • Experience with Debugging and troubleshooting skills on Linux

Preferred Technical Qualifications:

  • Experience with network infrastructure monitoring
  • Experience with VMware / Microsoft virtualization solutions (e.g. ESX and Virtual Server)
  • Experience with Web, DNS, FTP, and mail servers
  • Experience with Microsoft Server operating systems
  • Experience with programming languages (PHP, C/C++, etc)
  • Experience with MySQL and/or Postgres
  • Experience with Linux package management (RPMs, etc)

Required General Qualifications:

  • Local to the Minneapolis/Saint Paul metro area
  • Excellent written and verbal skills
  • Excellent grasp of the English language
  • Attention to detail
  • Professional work ethic and attitude
  • Ability to work well both independently and in a team environment
  • Self-starter that demonstrates initiative
  • Ability to learn and problem-solve quickly

Physical Requirements/Working Conditions:

  • Standard office environment
  • Temporarily Remote during COVID
  • Full Time – 40 hours/week
  • Must have flexibility to work more than standard 8-hour days occasionally
  • Prolonged periods sitting at a desk and working on a computer

Compensation and Benefits:

Compensation commensurate with experience and qualifications.

Full-time employees are eligible for:

  • Medical Insurance
  • HSA option with Employer Contribution
  • Dental Insurance
  • Vision Insurance
  • Generous PTO – 15 days
  • 401K with Employer Match
  • Paid Parental Leave
  • Employer paid STD/LTD/Life Insurance/AD&D

 

Application process

Interested? Send your resume in MS Word, OpenOffice, PDF, or text format to “jobs” at nagios.com and tell us why you’d be the best fit for our company.


Nagios Enterprises is a Twin Cities-based software company that’s disrupting the IT infrastructure monitoring market. Our network monitoring products are used worldwide and have strong brand recognition that rivals other long-term industry leaders.