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OTRS Integration

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OTRS Integration With Nagios


Nagios provides integration with OTRS - an Open Source trouble ticket and request handling system. Integration capabilities include the ability for Nagios to monitor open tickets in OTRS and automatically open a ticket in OTRS when Nagios detects a failure or outage.


Implementing effective Nagios integration with OTRS offers the following benefits:

  • Immediate notification of outages to IT helpdesk staff
  • Increased collaboration and knowledge-sharing between IT staff and end-users
  • Faster handling of network, server, application, and service outages


These Nagios solutions provide OTRS integration capabilities and benefits:

Nagios XI - The Industry Standard Monitoring Solution


Nagios XI is the most powerful IT infrastructure monitoring solution on the market. Nagios XI extends on proven, enterprise-class Open Source components to deliver the best monitoring solution for today's demanding organizational requirements.

Designed for scalability and flexibility, XI is designed to make problematic IT monitoring tasks simple, while retaining the powerful attributes of its enterprise-class foundation blocks.


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By Ethan Galstad