OTRS Integration

OTRS Integration With Nagios

Capabilities

Nagios provides integration with OTRS - an Open Source trouble ticket and request handling system. Integration capabilities include the ability for Nagios to monitor open tickets in OTRS and automatically open a ticket in OTRS when Nagios detects a failure or outage.

Benefits

Implementing effective Nagios integration with OTRS offers the following benefits:

• Immediate notification of outages to IT helpdesk staff
• Increased collaboration and knowledge-sharing between IT staff and end-users
• Faster handling of network, server, application, and service outages

Solutions

These Nagios solutions provide OTRS integration capabilities and benefits:

• Nagios XI
• Nagios Core

Nagios XI - The Industry Standard Monitoring Solution

Nagios XI is the most powerful IT infrastructure monitoring solution on the market. Nagios XI extends on proven, enterprise-class Open Source components to deliver the best monitoring solution for today's demanding organizational requirements.

Designed for scalability and flexibility, XI is designed to make problematic IT monitoring tasks simple, while retaining the powerful attributes of its enterprise-class foundation blocks.

Resources

• OTRS Monitoring Plugins and Integration Components

See Also

• Helpdesk and Trouble Ticket Integration